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Benefits of Octocom AI CX & CS suite
AI Post sale support: order management, order tracking, product usage
Personalized product recommendations for potential customers
24/7 Answers to questions about product features, availability, specifications
AI constantly reads and scans your catalog and website so it's always up-to-date
Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram
About Octocom AI CX & CS suite
Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty.
Automatically handle 90% of support tickets
Make it simpler to purchase the right product
Connects with your help desk