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Metadata
| App ID | aide |
| Vendor ID | aide-support-inc |
| Launched | 01 February 2024 |
| Categories | Helpdesk Email Chatbot Self-service Help center Auto-reply Response templates AI responses Ticketing Auto-assign Rule-based triggers Tagging Order tracking Multi-language Multi-store Analytics Reports Chat AI chatbots Email chat Multi-language Agent analytics Customer insights Discounts FAQs Greetings Product recommendations Quick replies Order updates Color and font Chat window Welcome messages Chat buttons Tagging Chat assignment |
Reviews
| Avg rating | 5 |
| Total reviews | 2 |
Links
Benefits of Aide AI Support Automation
Automate knowledge-based question answering and order tracking
Automate returns, exchanges and other operations based on store policy
Agent assist tooling to help human agents respond to customers faster
Support multiple stores and brands with AI and bots in one Aide account
CRM and API integrations to read data or perform actions
About Aide AI Support Automation
Aide is the easiest way to get customer insights, automate repetitive workflows like order tracking, returns, and exchanges, assist support agents with AI suggestions, and use knowledge to answer common customer questions automatically.
Aide analyzes customer messages to find possible automations and gives you the tools you need to configure workflows to bring intelligence and efficiency to your support operations.
Understand customer needs and requests
Automate operations like returns and exchanges
Answer questions with knowledge articles