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Shopify Chat

Use the power of live chat to grow your business

Ranking
2 Other Sales and conversion (Sales and conversion)
2 Other Customer support (Customer support)
3 Other Store design (Store design)
3 Messaging and chat (Customer support)
3 Other Places to sell (Places to sell)
5 Customer support
8 Places to sell
8 Sales and discounts (Sales and conversion)
32 Sales and conversion
44 Store design
Featured
2 Works with Shopify Ping
4 Sales channels
10 Made by Shopify
Reviews
Avg rating 3.7
Total reviews 224
Added today 0
Added yesterday 0
Stores
Detectable NO
Stores in database 0

Listing

Let shoppers reach you easily
Let shoppers reach you easily

Chat is the preferred way for online shoppers to reach you. Answer questions, make recommendations, and provide a better buying experience.

Turn traffic into sales
Turn traffic into sales

Shoppers who chat with a brand are more likely to make a purchase. Use chat to help them make purchases with confidence.

Automate customer order lookup
Automate customer order lookup

Questions about order status are common. Save time with an automated response that provides customers with order status and tracking link.

Messages are managed in Shopify Ping, which is available on your desktop and mobile devices.

Shopify Chat is a free sales channel that gives customers a seamless way to reach out to you while they shop. It does this by adding a customizable live chat button to your online store.

Once Shopify Chat and Ping are set up, you can manage customer conversations, make product recommendations, and share custom discounts to shoppers right inside your chat conversations with only a few taps.

To be sure you have a way to follow up with customers, Shopify Chat asks customers to provide a phone number or email address in order to start the chat. This allows you to respond even after they leave your online store. Their info will be added to your Customers list in Shopify or matched to an existing customer.

With Ping and Shopify Chat you can:

  • Add and customize a chat button on your online store
  • Respond to customers in real-time while they’re at your store
  • Make product recommendations and share discounts and new orders in chat
  • Give customers a way to automatically get their order status
  • Capture contact information for new customers to help build your customer list
  • Track Shopify sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Shopify Chat you must have an online store with Shopify
  • You must use Shopify Ping on your desktop (shopifyping.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages
Live chat with visitors as they’re shopping on your store

Live chat with visitors as they’re shopping on your store

Build your customer list and follow up with customers

Build your customer list and follow up with customers

Save time by letting customers get automated order updates

Save time by letting customers get automated order updates

Respond to customer messages using Shopify Ping, a free app

Respond to customer messages using Shopify Ping, a free app