icon

Help Center, Live Chat & CRM

Richpanel: Helpdesk & Self Service. Upgrade Zendesk, Gorgias

Ranking
13 Managing customers (Customer service)
24 Post-purchase services (Customer service)
36 Support (Customer service)
74 Customer service
Reviews
Avg rating 5.0
Total reviews 63
Added today 0
Added yesterday 0
Stores
Detectable YES
Stores in database 367

Listing

All Channels in One Inbox
All Channels in One Inbox

Manage customer support on Live Chat, Email, Facebook, Instagram, Phone. Easily upgrade Zendesk, Freshdesk, Intercom, Gorgias

Powerful Agent Dashboard
Powerful Agent Dashboard

See Shopify orders & customer data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.

Automated Self-Service
Automated Self-Service

Automate order tracking, returns, exchanges and other repetitive tickets. Easy to setup Helpcenter & Chat Bots.

1,500+ Ecommerce brands have found success with Richpanel’s CRM platform, making us one of the most trusted customer service apps in the world. Sign up for a free trial now.

Join thousands of Shopify that use Richpanel to manage their customer support across all channels. Respond faster and increase sales with a self-service help center, live chat, social media integrations and automations.

Here are 10 ways Richpanel can help you manage your customer service.

1. Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

2. See Shopify data next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

3. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

4. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

5. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

6. Automatically resolve common customer queries with self-service

Create self-service scenarios in the customer portal (AKA self-service portal) and instantly answer common, repeat questions.

7. Integrate with your favorite apps

Integrates with Smile, ReCharge, Aircall, Postscript, Yotpo and more.

8. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration. Sign up for a free trial now.