|12||Managing customers (Customer service)|
|37||Marketing analytics (Marketing)|
|Stores in database||0|
Post-Purchase Survey Questions
A branded multi-question post-purchase order confirmation page survey boasting 50%+ completion rates with follow-up question functionality.
Most of your revenue can't be attributed by pixels alone. Define attribution with a "how did you hear about us?" survey or questionnaire.
Question Stream Multi-Question
Multi-question workflows powered by programmable rules. Utilize single-response, multi-response, or open-ended question types.
Add an EnquireLabs' Post-Purchase Survey to your checkout & get 14 free days of customer survey insights. Trusted by 800+ Shopify Plus stores!
Install the number one rated post-purchase survey app & start building your 1st party dataset of customer insights for free; we're confident they'll show you the value that brands like Allbirds, Skims, Outdoor Voices, Mack Weldon, and Boll & Branch get from their EnquireLabs' post-purchase surveys/polls every day.
Works on both Shopify and Shopify Plus (Shopify Flow integration!) order confirmation/thank you pages.
What Can You Do With Post-Purchase Surveys?
- Marketing Attribution: Ask "How did you hear about us?" (hdyhau) or "When did you first hear about us?" to get attribution feedback direct from your customers and integrate the data into your own attribution model.
- Add open-ended, single-response, & multiple choice follow-up questions to improve clarity of responses. (i.e. "How did you hear about us? Influencer. "Which influencer?")
- Conversion Rate Optimization (CRO): Ask "Why did you place an order today? or "How was your shopping experience?" to gather insights on ways to optimize your website shopping experience and increase conversion rates. Use open-ended questions as well.
- Personalization & Segmentation - Ask "Is this a gift?" or "How would you describe yourself?" & push the responses to your email service provider (e.g. Klaviyo) to automate personalized flows to increase ROI.
- Customer Research - Ask "What product should we make next" or "What age group our you in?" to learn more about your customers, optimize your product roadmap, & increase customer LTV.
- Randomize the order of responses
Compare Us To Other Questionnaires and PPS Apps
Compare us to others: Typeform, Survey Monkey, Jotform, Google Forms, Qualtrics, Medallia, GetFeedback, co-op, zigpoll, and more!
Compare Survey Responses With Last-Click UTM Parameters
For improved attribution modeling, compare survey responses to referring URL & UTM parameters. Surface valuable insights like "Heard from a friend" and converted via a Google Search or TikTok ad.
- Alloy Automation
- Google Analytics (GA)
- Google Tag Manager (GTM)
- Shopify Flow
The Power of "Where Did You Hear About Us?"
With many of your orders coming from direct & branded search, it’s difficult to understand what’s working. Whether you're advertising via Influencers, Podcasts, or TikTok, a post-purchase attribution survey or questionnaire can become part of your marketing arsenal.
Build multi-question survey workflows that get presented to your customers over time. Capture 1PD (1st party data) ZPD (Zero Party Data)!