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Keeping ‑ Helpdesk for Gmail

The customer support helpdesk that integrates with Gmail

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Collaborate inside Gmail
Collaborate inside Gmail

Keeping manages your support workflow from your Gmail. Assign and prioritize customer support requests, no external app required.

Customers at your fingertips
Customers at your fingertips

Who needs another inbox to manage? See your customer's order right next to their support request, right inside Gmail.

Keep calm and automate
Keep calm and automate

Focus on what's important and let workflows handle repetitive tasks. Free up time so you can focus on building your business.

The Original Helpdesk for Gmail

Keeping turns your team's Gmail into a fully featured helpdesk. Manage your customer support email from right inside your Gmail. It’s the ideal solution for eCommerce teams of all sizes to deliver better customer support without having to use an external helpdesk.

When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team. Then you can assign, discuss, and prioritize it right inside your Gmail account.

If you know how to use Gmail, then you already know how to use Keeping! Keeping is both powerful and easy to use. You already have what you need for seamless customer support.

Collaboration without collisions

  • Turn a support email into a trackable ticket
  • Assign requests to team members
  • Add private notes

Data-powered helpfulness

  • Track response time
  • Get insightful reporting
  • See your customers' order info right inside Gmail

Keep calm and automate

  • Automatically assign tickets based on the content of the support request
  • Improve team efficiency
  • Respond to customers faster

Keeping requires that your team is using Gmail or Google Workspace. When you connect Keeping to your Gmail account and Shopify, Keeping will display your customer's name, lifetime value, and 5 most recent orders next to your customer's support request.