Store name Rating Posted Review text
Prene
Google | Lucky
1 June 30, 2022 The most disgusting experience we have ever had working with any app or any company in nearly 10 years of business. DO NOT SIGN ON TO LOOP. They will coerce you in to a 12 month contract up-front. The reason they do so is apparent once you download the app. Nearly one month later, my own team dedicating hours each and every day - the app is still not installed. It is the most complicated and convoluted procedure. The only support you receive is essentially to figure it out for yourself. Any complaints or queries are dismissed. Their service is disgusting. Their app is a rip-off that doesn't function. DO NOT MAKE THE SAME MISTAKE WE DID. We have since downloaded a cheaper app that we installed within 30 minutes, and had a live chat customer service function that was absolutely helpful. BEWARE - Loop will rip you off.
Savor
Google | Lucky
1 May 1, 2022 I would give it 1 star if I could. When we first signed the contract, we were promised that Loop would be able to differentiate on the variant level. We have been trying to set it up for months (since November). Now, after months of back and forth, we are told that what we need is not possible and we will need to pay an additional $30 per month to do it. They would not cancel our account or refund us for the time spent. Terrible customer service and onboarding team. Stay away!
Amberjack
Google | Lucky
3 Oct. 30, 2021 Overall - Does the basics, but not a great value. Good option for a mid-sized business, but if you are smaller I'd go for something cheaper and if you are bigger, I'd go for something a bit more comprehensive. Pros: + Return Portal UI is clean and works well + No issues with Shopify sync and does reduce workload vs. manual processing of returns and exchanges Cons + Fairly expensive for what is ultimately a pretty simple service + The whole concept of reducing refunds vs. exchanges is just marketing. It truly does nothing in this regard. In fact we saw our refund % go up significantly since installing Loop + We pay a couple hundred bucks per month and I don't like how miserly they are with features; e.g. we can see certain analytics but they restrict the ability to see basic stuff like product refunds until we upgrade to the next tier (I understand SAAS pricing but the way they do it feels just cheap) + Customer support is mostly a disaster. The team is nice but it seems like they're completely overwhelmed. We've had an issue syncing with ShareaSale and it's legitimately been 2.5 months since we raised it. If we send an email, it usually takes about a week to get a reply. We've followed up maybe 5-10 times on this issue alone, which is of course super frustrating to do when there's a million other things to keep track of.
Baltic Essentials
Google | Lucky
1 Sept. 28, 2021 We signed up with loop and it is a 3 year commitment. However, we were guaranteed (verbally by Drew Bear) that you can actually cancel anytime. This is not the case. After we were signed up, we were transferred to our account manager Briek Pauwels. We reached out for questions and he would continually just point us to documentation rather than helping us in person or via a phone call. We had an issue at the beginning of summer where customers were being shown a 90 day window instead of 30. Support was very slow to return emails and finally just sent a document. We performed the steps (which we were pretty sure we had preformed before in the early setup) and saved them and that worked. During the summer we could see that there were so many more returns than before we installed loop so we requested a walk through to show us the benefit and help us understand why the numbers they thought we would achieve were off. They setup a demo, rescheduled, cancelled. We just could never get them to allow us time to sync up. This was pretty frustrating... they do make time in pre-sales, but not post. At the end of the summer, same issue. Customer were being shown 90 days. I reached out and it took several days for them to get back to us and we sent screen shots, but the window was 30 days and should not have been showing 90. They argued that although it SHOWED 90, no customers actually returned them (however, they were emailing us and wanting us to honor this - as their software showed 90). When we could not get this fixed, I removed the software. They refuse to allow us out of our contract because the software did not ALLOW the customer to do the full return, though it showed them that they could. They are still billing us and not allowing us out of the contract. Buyer beware!