|3||Managing customers (Customer service)|
|6||Business insights (Store management)|
|11||Support (Customer service)|
|16||Marketing analytics (Marketing)|
|Stores in database||808|
Watch people live on your site
Watch every mouse click, move and scroll in real time or watch recordings later. We record all visits - not a sample like some replay apps
Use heatmaps to see what’s hot
Answer the questions of what people are engaging with most on your site and whether they’re scrolling far enough to see your calls to action
Lower cart abandonment
Use live view to see visitor challenges then engage them with live chat. Use polls to offer special discounts to increase conversions
Get 10 conversion rate optimization tools for the cost of 1 to help reduce cart abandonment and increase sales. Get started with Lucky Orange & scale up as your business grows with a Shopify Plus certified app. 1 click install.
Powerful ways to learn about your website visitors
SESSION RECORDINGS (REPLAY)
Watch people navigate your website to see what’s preventing them from converting. Recordings show where people clicked, scrolled, moved and tapped. Replay how people interacted with products, what they added to cart, and what kept them from buying.
Don’t want to wait to see what shoppers did on your store? Watch them live right now. See someone getting ready to abandon their cart? Use live chat to help them find what they need.
See everything a person does on your website organized in one view. Watch replays of your customers' visits, star key events and by traffic source or cart value. Before contacting customers you can also view their chat logs and previous interactions to understand their experiences.
Discover what visitors engage with most
Want to see the parts of your store that are most popular with visitors? A heat map shows where most people clicked, scrolled and moved. Scroll heatmaps show how far down the page people went before leaving and whether they got to your best products or CTAs. Unlike other apps, Lucky Orange’s dynamic heatmaps allow you to study visual engagement patterns including dynamic elements like popups, dropdowns and forms.
Offer shoppers discounts before they abandon their carts & gain feedback
Provide a discount or product update to all visitors or trigger announcements by behavior. Use announcements on a specific page or for targeted visitors like those coming from Instagram or Google. Increase your conversion rate by offering discounts and promotions.
Ask people about their product preferences, technical issues or new inventory ideas. Use time-based triggers to engage shoppers at the right time with surveys.
Monitor key form metrics like abandonment, field order and time to start to find areas for optimization.
Quickly see which pages are converting and which are causing visitors to abandon your site.
Talk with customers on your site
Build lasting relationships by helping people exactly when they need it with event- & time-based triggers.
Simplify website analytics on your store’s performance
Surface your most meaningful analytics through a customizable dashboard. Don’t waste time logging into multiple apps to see how your store is performing. Use the Lucky Orange dashboard to get analytics like the # of people on your store now, traffic count and traffic sources.