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Messenger channel

Sell products and provide customer support from Messenger.

Ranking
8 Social media (Places to sell)
14 Messaging and chat (Customer support)
22 Places to sell
31 Customer support
Featured
4 Works with Shopify Ping
10 Sales channels
20 Made by Shopify
Reviews
Avg rating 2.4
Total reviews 81
Added today 0
Added yesterday 0
Stores
Detectable NO
Stores in database 0

Listing

Sell more with Messenger
Sell more with Messenger

Sell products from your Messenger chats and let customers check out without leaving the app.

Keep customers updated
Keep customers updated

Automatically send customers detailed order status updates in Messenger.

Provide customer support
Provide customer support

Add the Message Us button to give shoppers an easy way to start real-time conversations while they browse your products.

Sell on Messenger

The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Shoppers that browse your online store can use Messenger to ask questions before and after purchase. At checkout, customers can opt-in to get updates on the status of their order in Messenger.

With Shopify and the Messenger channel, you can:

  • let shoppers browse products and make purchases from your Messenger chat
  • send automated order updates to customers from Messenger
  • customize the messages, buttons, and menu item titles that shoppers interact with
  • add a “Message Us” button to your online store and have real-time conversations with shoppers (requires online store)
  • provide support to customers with questions about their purchase
  • fulfill Messenger orders from Shopify
  • track Facebook sales using your sales channel overview and Analytics pages

Eligibility requirements

  • To use the Messenger channel, you need admin access to the Facebook Page where you send and receive messages.
  • Automated order updates require selling in a currency supported by Facebook.
  • The Message Us button requires the online store channel.

Learn more about selling on Messenger by visiting the website in the "Sales and support" section of this page.

Customize the look and feel of your Messenger experience

Customize the look and feel of your Messenger experience

Sell products from your Messenger chat

Sell products from your Messenger chat

Let shoppers ask questions while they browse your online store

Let shoppers ask questions while they browse your online store

Let customers checkout and track their orders on mobile

Let customers checkout and track their orders on mobile