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Livechat, Facebook Messenger

Boost sales with Chat box, helpdesk, Facebook Messenger & CRM

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127 Support (Customer service)
414 Customer service
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Unlock sales from conversation

Create draft orders, paid orders, or pending orders without leaving your helpdesk. Make every customer interaction into a sales opportunity.

No more missing messages

Answer customer queries across any channel in an instant from one inbox. Get alerted when every Facebook messenger and live chat comes in.

Personalize customer services

Have all customer data shown next to each message. Tailor your customer's experience to meet their specific needs.

You are finding a solution for your customer support? Have you ever thought about aligning your great customer service to sales? No more a place for fielding issues, now you can turn customer service into your new sales engine with NestDesk.

Support & sell in real-time

Customer service is great, but it’s even better when it becomes a powerful sales engine. Tailored-made for Shopify merchants, NestDesk allows you to:

  • Create draft orders & share the checkout link to your customers right from the inbox.
  • Place paid orders & pending orders on behalf of your customers in just a few clicks.
  • Automatically prefill customer information fields that you’ve already collected in the order process.
  • Seamlessly sync orders created on NestDesk to Shopify (and vice versa).

Treat your customers like partners, not tickets

Customers always prefer custom, personalized conversation, not a chatbot. This is when NestDesk comes in handy.

  • Have all customer data, preferences, and historical orders shown next to each message.
  • Identify a customer by email address, phone number, or order number, so you won’t have to ask them to repeat themselves.
  • See your past interactions with customers & response to queries with better context from conversation history.

Centralize conversations from Facebook Messenger & Live chat into one inbox

Deploy the Live Chat widget on your website & connect your Facebook Messenger to the chat system in just a few clicks. One-time setup, no coding knowledge required.

When Facebook fanpage visitors or website visitors want to connect with you, they will drop the message into the Messenger or Live chat widget and send it. Immediately, your customer support team will get that query on the one inbox and answer that within seconds.

Boost your customer service efficiency

  • Create unlimited users with different support roles & business functions.
  • See who’s replying & leave private notes for your teammates.
  • Tag customer conversations & assign tickets to the right person.
  • Use macro to automate common responses.
  • Assign automatically when at least one agent is online.
  • Allow agents & customers to share screenshots, PDFs, and other relevant files directly from the chat dashboard or widget.

Track your support metrics

  • See how many conversations created, conversations closed, average first response time & average resolution time.
  • Measure orders created & revenues brought in by your customer service team.
  • Check the performance of each store, agent & communication channel in different time periods with a smart filter.

NEW customer service - NEW sales channel

With NestDesk, making sales and customer service actually work together has never been easier! Kickoff your customer support revolution now!

Centralize all customer conversations

Centralize all customer conversations

View customer profile shown next to each message

View customer profile shown next to each message

Create orders right from customer support chat dashboard

Create orders right from customer support chat dashboard

Improve customer service efficiency

Improve customer service efficiency

Be notified when new live chat comes

Be notified when new live chat comes

Customize live chat widget

Customize live chat widget