|14||Email marketing (Marketing)|
|17||Customer feedback (Conversion)|
|44||Growing your business|
|Stores in database||0|
Generate Reviews & UGC
Automate reviews, UGC and Q&A collection with Okendo’s post-purchase emails, content capture forms and rewards engine.
Build Trust & Drive Sales
Showcase reviews and UGC throughout your site using Okendo’s extensive range of beautiful and highly-customizable widgets.
World-Class, 24/7 Support
Consider us an extension of your team! Located in Australia and the US, our Support team is ready to help at any time.
What is Okendo?
Okendo is a customer marketing platform and an Official Google Reviews partner that offers all the tools brands need to capture and showcase high-impact social proof such as product ratings & reviews, customer photos/videos and Q&A.
Who uses Okendo?
High-growth consumer brands such as Netflix, SKIMS, Fanjoy, Dashing Diva, Bite and Apt2b trust Okendo to power their customer review programs.
What are the results?
- Tons of reviews & UGC: Okendo has a mobile-first approach to review capture that maximises content generation.
- High impact reviews: Reviews with customer profiles, attribute ratings and photos/videos help maximize shopper engagement.
- Increased trust: Establish brand credibility and product confidence.
- More sales: Shoppers that interact with reviews are consistently proven to have higher conversion rates and average order values.
- Better customer experiences: Integrated with support, loyalty and marketing systems.
What are the top features?
- Review request emails: Configurable sending triggers to send automated request emails at the perfect time.
- Customer photos/video reviews: Let customers visually showcase their experiences by adding photos and videos to their reviews.
- Review displays: Extensive range of widgets to showcase customer-generated content at strategic locations through the buying journey.
- Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
- Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.
How customizable is it?
All customer-facing aspects can be customized to ensure brand alignment including:
- Review display widgets
- Review request emails
- Review capture forms
What else should I know?
- Customer Success - Our Customer Success team provides hands-on support and guidance for installing and using Okendo.
- Fast Widgets - The Okendo display widgets are the fastest in the industry and are relentlessly optimized for onsite performance.
- Headless Support - Okendo is compatible with all leading headless languages and frameworks.
- Review Syndication - Okendo has partnered with various 3rd parties to enable review syndication to many of the world's largest big-box retailers.
- API - Access to Okendo's suite of API's are available for merchants on the Advanced plan and above.