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Return Prime: Order Return

Order returns, exchange, return label & store credit refunds.

Ranking
13 Shipping solutions (Shipping and delivery)
15 Support (Customer service)
15 Post-purchase services (Customer service)
16 Shipping and delivery
36 Customer service
Reviews
Avg rating 5.0
Total reviews 234
Added today 0
Added yesterday 1
Stores
Detectable NO
Stores in database 0

Listing

Multiple Logistics Integration

Connect logistic account to generate & send return labels instantly to customers. Track shipment & know when it reaches back warehouse.

Instant Support with Live Chat

Get your setup done in minutes with the help of our super active live chat support. Install and ping us to get started in few minutes.

Customise & Translate Flow

Setup different policies for returns & exchange. Offer only returns or exchange, translate customer journey and restrict return on products.

5 star rated by our loving customers! We will not disappoint you :)

Return Prime helps you manage all your returns, exchange and refunds at one place. It lets your customers request a return and exchange on their own helping you reduce your support queries. You can send return labels and refund customers instantly via Gift card, discount code or to their cards.

Why do you need a returns or exchange app?

We often underestimate the power of building a trust worthy brand and do not realise the real reasons for low conversions and repeat purchases. A research shows that brands providing easy order return to their customers have seen their shoppers coming back more often to purchase again. A dedicated return centre with easy return policy is now a must for every customer focussed brand.

Highlights

  1. Define return and exchange window as per your policy to automatically restrict customers from returning the product
  2. Ask customers for photos and additional information before they can request a return or exchange
  3. Translate your entire customer returns journey in any language of your choice
  4. Use our automation to automatically approve all requests to make a fully automated returns system
  5. Design and send email notifications to your customers in any language
  6. Connect your logistic account and send return labels instantly to your customers
  7. Create reasons specific to a product/collection
  8. Refund via gift card, discount coupon or directly to the customers card
  9. Charge for return labels and deduct from customer's refund
  10. Restrict returns or exchange on specific order or products
  11. Let customers exchange with any other product of their choice
  12. 14 Day refund on all paid plans, no question asked

World class support

Our support has been one of the best in the industry and you can hear about it everywhere in our reviews too. We believe in going beyond our duties to ensure you get the value out of the app and we will do everything to help you in all possible ways.

Integrate with major logistic, 3PL and other apps:

*Deutsche Post DHL Germany (DPDHL) *USPS *UPS *Shipstation *Canda Post *DPD UK *Fedex *Bluedart *Shiprocket *Pickrr *Delhivery *Shyplite *Shadowfax *iThinklogistics *Shippo *EasyParcel *Cargus *Quiqup *Ship IDF *Interakt Whatsapp *eRetail by Vinculum *MageNative *Glood *AppOkart

We are agency & partner friendly too.

Return Prime Dashboard

Return Prime Dashboard

Return Prime Settings Menu

Return Prime Settings Menu

Create return reason for your customers

Create return reason for your customers

Translate customer return journey in your native language

Translate customer return journey in your native language

Take export of all return data to run advance reporting

Take export of all return data to run advance reporting

Return Prime Request Detail page

Return Prime Request Detail page

Branded Return Center for Shopify

Branded Return Center for Shopify

Additional details for Return/Exchange request

Additional details for Return/Exchange request

Return/Exchange tracking page for customers

Return/Exchange tracking page for customers