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Listing
Automate Returns & Exchanges
Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with popular couriers like UPS & USPS.
Send Proactive Return Updates
Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.
Return Labels & Flexible Rules
Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.
Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.
Returns & Exchange Made Easy
Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.
Supported Returns Methods
- Pre-paid label
- Return to store
- Customer’s carrier of choice
- Green returns - customers keep the item & get a refund
Flexible Return Resolutions
- Refund to the original payment method
- Return store credit
- Exchange (customers can select exchange variants)
- Replace return with the same item
- Exchange for any product - Give extra credits or offer pre-discount credit
Build Brand Loyalty with Branded Communications
- Customize your branded returns page with your logo, URL, and returns policy
- Add the returns page easily to your website website footer, return policy or order history page
- Activate notifications for Pending Approval, Approved, Rejected, Shipment Received, and Resolved
- Auto-send email updates based on the order language
Manage All Returns Requests Efficiently
- Track and manage all returns and RMA requests in one place.
- Automatically generate an RMA once the returns request is submitted.
- Sync and track your return orders on the AfterShip dashboard.
- View each RMA’s detailed timeline of events to resolve return requests faster.
- Add tags and images of how an item is received to process returns faster
Identify common return reasons
Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.
Returns Automation Rules
- Auto-update the return status of orders based on certain rules.
- Restock returned items when the shipment is marked received (Update the inventory directly).
Improve Customer Satisfaction with Prepaid Shipping Labels
Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.
Cut Returns Costs with Advanced Automation Rules
- Set up eligibility rules to avoid unnecessary returns in certain categories like
- Returns window
- Non-returnable items
- Eligible returns per order
- Allowlist and blocklist items
- Automatically select a returns method and set shipping rates based on the region and return reason.
Integrate with Couriers Easily
- Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.
Improve your Return Performance
Drive bottom-line growth with the customer and product-level returns data.

Self-Service Customizable Branded Returns Page

Self-Service Returns Submission Portal

Send automated returns notifications to customers

Identify which items are eligible for return

Generate Prepaid Return Labels

New and better branded returns page

Self-service return online portal

Flexible return and exchange options

Exchange items for a similar or other items

Give bonus credits for exchange

Flexible return methods