Session Recording & Replay

Watch shoppers in action! See what works, find & fix errors!

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Watch your shoppers in action
Watch your shoppers in action

Our session recorder captures every click, move and scroll so you get the deepest understanding of how shoppers interact with your shop.

See why people aren't buying
See why people aren't buying

Discover and fix the errors, dead links, spelling mistakes and more that are killing your conversion rates and hurting your sales.

Turn more visitors into buyers
Turn more visitors into buyers

Crush bounce rates and eliminate the guesswork of figuring out why product pages aren't converting by watching product page replays.

NEW: Filter replays by traffic type (paid, direct and referred) and source!

  • Want to see the replays of shoppers from your Facebook Ads campaign? Now you can!

NEW: Exclude IP addresses to prevent recording your team's traffic

NEW: Filter and sort replays by cart value.

  • Get insights from your biggest spenders!

NEW: Filter replays by whether shoppers encountered page not found (404) and JavaScript errors.

  • Discover the errors and broken links that are causing you to lose sales!

Discover errors and optimize your site by watching replays of shoppers browsing your store

Experience your store through the eyes of your customer from their first page visit on your site all the way through to checkout.

Merchants like yourself use Session Recordings by Propel to see which parts of their store are working well, which parts aren't and experiment with new ideas.

Google Analytics can only provide part of the picture

Google Analytics can tell you what percent of your shoppers complete checkout which is nice but hard to take action on.

Session Recordings by Propel can show you that there’s a broken upsell app on the cart page preventing shoppers from reaching checkout - very actionable information!

Get the most out of your Facebook or Google ad spend

Are you paying Google or Facebook to bring traffic to your site? Make sure you’re not wasting your money!

With Session Recordings by Propel, you can see how shoppers interact with your site and decide whether you’re bringing the right shoppers to your site.

Uncover the errors, broken apps and bad experiences that cause shoppers to leave without buying

Can’t figure out why shoppers aren’t buying? With Session Recordings by Propel, you can see shoppers browse your site and quickly identify any errors or broken apps that may be scaring them away.

Zoom in and watch the customer segments you care about most

Session Recordings by Propel let’s you filter session recordings by location, device, recording duration and more.

Are customers from the United States using iPhones your highest value customers? No problem! With Session Recordings by Propel, you can drill down and watch replays for only that segment.

Want to see the replays for shoppers that completed checkout? You can do that too!

Easy, automatic setup

Session Recordings by Propel works out of the box with any theme. Installation is easy, instant and completely automated.

30-day data storage

Session replays are stored for 30-days.

Friendly, dedicated 24/7 support

Our friendly support team is here to help, 24/7, 365 days a year. We know how busy store owners like yourself are, and we pride ourselves on providing quick, effective, friendly customer service.

Made with care in Canada