Store name Rating Posted Review text
DoggieKarma
Google | Lucky
2 Jan. 26, 2022 I want to like this app, but the support is fairly slow - to be fair, it's only been 1/2 a day, but when the app isn't working, that's a long time. And the app just doesn't work. I think it's because it's poorly coded, although I've only spent an hour or so digging into the JS. For example, it has trouble locating all the buy boxes on the page in order to actually add the subscription options, despite selecting them by class. I'd be ok with slow or no support if there were good documentation, but alas, that's also not the case. I'll revise the review if someone gets back to us and fixes the issues, but we just keep getting the same response that they have to "escalate" every issue and don't have a timeframe for getting back to us.
golomein1
Google | Lucky
3 Jan. 20, 2022 i have just begun using this app. It doesn't offer all the fearures i need but I have made a workaround to achieve what i need
Clouds Coffee Company
Google | Lucky
1 Dec. 28, 2021 I installed this app so I could create subscriptions. You have to pay $30 a month just for customers to be able to edit their subscriptions (cancel, reschedule, etc). I bought the package and my customers are still not able to change their details. Very disappointed and unsatisfied.
Brown Bag Coffee Roasters
Google | Lucky
1 July 27, 2021 Great looking app - very poor support and migration. They indicate the ability to migrate from one subscription app to theirs. They are not capable of even doing 1 of the top 2 subscription apps (Recharge) in the Shopify marketplace. Communication is not great (I always have to reach out for updates), often saying they will get right back to us and nothing until I reach out 2 days later. Proof of concept seems great, but without a proper onboarding and support system the app is useless. Perhaps if you don't have a subscription app and are looking at setting one up for the first time... but that wasn't my case. After 3 weeks of trying, I'm out of time to get this to work. I'd advise finding an alternative app if you already have a subscription solution you are looking to migrate from.
Cali Tiger
Google | Lucky
1 July 22, 2021 Terrible support we are still waiting for a simple task to be done going around in circles with the support! Use recharge instead
NEITIV
Google | Lucky
1 June 20, 2021 Gave a raving review yesterday for this app. But by the end of the day the subscription plans disappeared from the website. I tried contacting the support service and no one responded. Uninstalling it now and will not be using anything from Appstle anymore.
Buster and Dickens Pet Shoppe
Google | Lucky
2 April 27, 2021 Looks and sounds great. Got the free version, ran into a roadblock. Someone in chat said they could help me, asked me to hold while they "looked" at my site, never came back and i never got an email