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| Avg rating | 5.0 |
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Thank new customers
Send a personalised thank you email when a new customer makes and pays for their first order
Thank repeat customers
Send a personalised thank you email when a repeat customer makes and pays for their second order
Auto-send thank you emails
Auto-send and schedule thank you emails without having to approve them all manually. Send after customer receives or pays for an order
Thank your customers
Thank you emails are a great way to engage your customers and let them know that you're there for their needs and you appreciate their business. Writing thank you emails for each new or repeat customer can be time consuming though and this is where Engagely can help automate the process.
Personalised email templates
With Engagely, a default personalised thank you email template for new and repeat customers is created for you. Don't like the default thank you email templates? they can be edited to your liking.
The templates also contain reserved placeholders that get populated with the customer's details and shop details:
- Customer's First Name
- Shop Owner Name
- Shop Name
Auto-send thank you emails
When auto-send is enabled, Engagely will automatically send a thank you email to customers if it's their first order or second order with your store.
Auto-send can also be scheduled to send emails from 1 hours to 72 hours after a customer receives or pays for an order.
Email audits reporting
Engagely provides reporting for emails sent in the last 30 days. Engagely tracks if emails were delivered, opened, or received complaints.
Export emails sent reports.
Manage queued emails that weren't sent out yet by removing them from the queue at anytime.
FAQ
Will Engagely continue sending thank you emails once my credits balance reaches 0?
No. Once a credits balance reaches 0, we deactivate email sending for the shop.
Why isn't my credits balance updating right away after my emails package purchase?
The credits balance gets updated automatically once a purchase is confirmed. Sometimes it may take up to 1-2 minutes before we receive the confirmation but rarely.
Will I lose my remaining credits if I uninstall the "Engagely" app?
No. If you re-install the Engagely app, you will have the same email credits balance that you had before uninstalling.
Do the 500 free emails reset every month/year?
No. You'll need to buy more credits after you've used up your free 500 email credits.
Can we approve emails before they get sent out?
No. Currently you can only enable/disable auto-send.