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Tidio ‑ Live Chat & Chatbots

Live Chat boosted with Chatbots for the best customer support

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Respond on Chat and Messenger

Tidio lets you get all your live chat, e-mail, and Messenger communication in one panel. Save time with our mobile app as well.

Enable Bots and increase sales

Start using intelligent Bots, which reclaim abandoned carts and increase sales, reacting to your customers’ behaviour. Automatically!

Set up in less than 30 seconds

Adding Tidio to your Shopify store takes less than 30 seconds. Click “Add app,” allow the widget to install on the site, and you’re done!

Tidio is an excellent customer experience solution for Shopify, helping merchants all around the globe increase customer satisfaction and, consequently – sales.

What can you do/achieve with Tidio?

  • Use the FAQ builder, Live Chat, Chatbots, and Helpdesk for the best possible customer support
  • Browse your product directory and recommend products directly in the chat
  • Analyze, categorize, and answer questions automatically with AI Response Bots
  • Encourage self-service: checking product availability, order and shipping status
  • Create departments and route messages to the right agent
  • Monitor, prioritize, and assign requests with a ticketing system to respond faster
  • Handle live chat, chatbots, email, Messenger, and Instagram messages in one place
  • Use built-in automated e-commerce strategies to boost your sales

Supercharge your Shopify store with customer insights.

Preview carts and check shopping history directly in the chat window, without clicking through the store admin panel. Immediately recognize the context of your customer's requests, answer questions faster, and recommend products based on what they purchased before or have in their carts now.

Handle customer requests 24/7 with automated chatbots.

Save abandoned carts, show order status, offer discounts, segment visitors, build a mailing list… and do much more with built-in chatbots. Use one of the 35+ pre-designed templates ready to go in minutes, or build your own chatbots from scratch with a drag-and-drop editor. No coding skills required!

Automate a big portion of customer queries with AI Response Bots.

Handle customer queries without creating a single ticket! AI Response Bots use machine learning to analyze customers’ questions, categorize them, and then pick the best response, so you don’t have to involve your agents.

Let your agents focus on what they do best with Team Departments.

Divide your team into specialized departments to handle issues faster. Let customers pick a conversation topic or a department they want to contact. Reduce response time to keep your customers happy and your sales excellent.

Easily keep track of your customers’ requests with Ticketing.

Turn support emails into tickets to keep your team organized. Assign emails to agents, set priorities, add notes, and create custom tags. You can also turn a part of the chat conversation into a ticket.

Tidio gives you:

  • The option to support multiple languages
  • Easy to use iOS/Android mobile app
  • Rich widget customization options that suit your website
  • Fantastic support 24 hours a day, 5 days a week
  • Support for 20+ integrations
Activate the best growth-hacking tactics

Activate the best growth-hacking tactics

Preview carts, check order history, recommend products

Preview carts, check order history, recommend products

Monitor your visitors in Real-time and start conversations

Monitor your visitors in Real-time and start conversations

Add Tidio to your store and start conversations in minutes.

Add Tidio to your store and start conversations in minutes.

Connect your Instagram, Messenger, Live chat, and email inboxes

Connect your Instagram, Messenger, Live chat, and email inboxes

Manage and resolve requests with a simple helpdesk

Manage and resolve requests with a simple helpdesk

All-device support for every situation

All-device support for every situation

Automate your FB and Instagram sales

Automate your FB and Instagram sales

A beautiful, customizable widget that suits you

A beautiful, customizable widget that suits you