Store name Rating Posted Review text
Nauti By Nature
Google | Lucky
2 Jan. 20, 2022 I find it really clunky when you have the free version. As a very small business any of the paid options are out of my league. I really just want a simple review app that is integrated into the Shopify page. This isn’t it. It’s entirely separate to the website with two small widgets which are not customisable and don’t fit into my page style. Also, unless I send a link, no one ever send a review. The email option does not seem to work at all….if they are ever sent then people just ignore them.
Apple Guru
Google | Lucky
1 Jan. 18, 2022 Bis jetzt kann ich die APP nicht richtig einrichten. Ich kann mich auf der Trustpilot Seite einloggen - kein Problem. Die APP Installieren geht auch. Aber beim Login in die APP erhalte ich die Fehlermeldung, dass E-Mail und Kennwort nicht zusammenpassen. Obwohl meine 2 Faktor Authentifizierung abgefragt wird, also offensichtlich stimmen die Logindaten....wow edit: Support per Chat angeschrieben am Donnerstag...das sind jetzt fast 5 Tage...keine Antwort bis jetzt.
Matte Collection
Google | Lucky
1 Jan. 18, 2022 Terrible app and company. These leeches make money off brands by giving open forum for reviews including bot reviews and then attempting to upsell you on upgrading to a higher tier program which allows filtering.
Leskitscheries
Google | Lucky
3 Jan. 12, 2022 j'aimerais que l'application soit en Français ca serait plus simple sinon elle a l'air bien pratique et clair
Hamza
Google | Lucky
1 Jan. 11, 2022 horrible customer care. I feel like i talk with a robot everytime i send them an email, no one understands. I was supposed to talk with a manager she didnt reply to emails. Dont use trustpilot, better use google reviews, at least its free. trustpilot- Waste of time and money. They have 19 one star review
Coleccion Berlin
Google | Lucky
5 Jan. 10, 2022 Very easy to use and free for the basic functions. Thanks! I would recommend Trustpilot to anyone who has a small business and happy customers. :)
Junic
Google | Lucky
2 Jan. 8, 2022 pessima. non riesco ad accedere. pessima. non riesco ad accedere. pessima. non riesco ad accedere. pessima. non riesco ad accedere.
Boho Buffalo Accessories
Google | Lucky
1 Jan. 3, 2022 The drag and drop feature for the widget would not work at all. Tried on two different laptops and browsers. Click to drag and drop and the icon highlights the first time but then wont carry over.
Wolwereld
Google | Lucky
2 Jan. 3, 2022 It worked just find with the Simple theme but doesn't seems to work with the new Dawn 2.0 theme anymore. I am unable to drag and drop any of the Trustpilot boxes to the landing page.
Italianmaniacs
Google | Lucky
5 Dec. 29, 2021 De integratie met shopify lukt nog niet, dus nog niet helemaal happy met de keuze. Ik hoop dat dit snel is verholpen en ik gebruik kan gaan maken van TP
Gulnaaz Fashion
Google | Lucky
1 Dec. 27, 2021 Doent work for Draft orders and 60% of our business comes from that and support is just saying - they dont know and they cant do anything - really worthless for us.
HNT Antennas
Google | Lucky
1 Dec. 27, 2021 Extremely overpriced for a simple review service. Everything is locked behind a pay-wall. App is not working properly either. Only good thing about the free-version is that it invites customers to write a review, however this amount is also capped. Expected more from the creators of Trustpilot.
Baresundhed ApS
Google | Lucky
1 Dec. 25, 2021 Forvirrende og ikke til at arbejde med... Det er især bøvlet med flere domæner osv... Så er det også yderst begrænset med servicen og lysten til at hjælpe med reelle problemer... Servicen er der kun hvis man bruger en af deres færdige manueller/løsninger
Trusted Caskets
Google | Lucky
1 Dec. 24, 2021 Useless app. Never worked propertly. I was using it for 2 years, and it doesnt worth the money! No customer support, they are worst, you need to wait for days before can have any useless ansver! The integration doestn work, the widgets are continously not showinv. One glitch after another glitch! Very bed experience!
RadixShoes
Google | Lucky
1 Dec. 11, 2021 After they got your money no one will help you to set up auto invitations. Also, there is no cooling-off period once you signed you have to pay 12 months and if you want to cancel your subscription you need to inform them in the last 30 days otherwise they will renew contact and you will have to pay another 12 months.
Anatolix
Google | Lucky
1 Dec. 11, 2021 I requested 2 things and the salesperson told me we can do it. But after I signed the contract they said we are unable to do what I want. I requested cancellation but they said we cannot cancel you have to pay the full 12 months! I will take legal action! Stay away from them otherwise, they will try to scam you!
ShahAdvisor
Google | Lucky
1 Dec. 9, 2021 I am using their website and now want to move to their apps . This is my experience. Their idea is good about having genuine reviews . But in fact ,in reality they are so weak . If Your real reviews and your 5 star reviews suddenly got deleted by them, do not get surprised. Your real 5star reviews from your clients for your hard work and Money you spent on your business. When you contact them and ask ,why? They say it looks supecisios for us without any more explanation. In apposite if sometimes you get a bad reveiw which Is fake, 1 Star review for instance, even if you provide thousands documents that the reviewer is fake and not your client and and ask them to flag the review and delete it!!, they send you emails warning you that they will ban your access ro the reviews and your account if you request more and their support also reply you so late on emails . Only if you want to subscribe in their paid plan ,all emails will be replied so fast which surprises you ,wooow so fast but when you have issue , So Late . So it is a real challenge for you . Because scamers can give you review and real ones( Good or bad reviews from your real clients ) will be deleted by their AI sometimes. There are a lot of improvements needed in their system. So far not Happy but there is no choice for us now ,we need to continue using them . But if you want to start ,First thunk about it .
Undervalue Appliances.ca
Google | Lucky
5 Dec. 9, 2021 Support has been very helpful. Keep up the great work everyone. I have been a member now for 4 or 5 months, no complaints.
Dafnemia
Google | Lucky
5 Dec. 9, 2021 Trustpilot è sempre impeccabile e le integrazioni a shopify sono ottime. Bravissimi e continuate così :-D
CAMUS COGNAC
Google | Lucky
2 Dec. 8, 2021 poorly designed UI, weak support, worst multi language management ever (for templates, invitations setup), several glitch, not user friendly, bad synch, not even the option to custom colours to match brand look & feel => disappointed. Not awful but considering the price of the app/service shall do much better.
Crypto Gummies Variety Pack
Google | Lucky
5 Dec. 4, 2021 Turn off your pop-up blocker before you add the TrustBox, then you'll be golden. Great product and service team, thanks!
Norvine
Google | Lucky
1 Dec. 4, 2021 Shopify is multilingual since years, but Trustpilot refuses to. Invitations only in 1 language, not in different languages per domain / language of the buyer. Widgets are cheap, not possible to change alignment to left or right.
intofinity store
Google | Lucky
5 Dec. 2, 2021 Best App Best App Best App Best App Best App Best App Best App Best App Best App Best App Best App Best App
Ghidini 1849
Google | Lucky
1 Dec. 1, 2021 Shopify Multilingual has been out for 2 years. From your app it is not possible to select different language template based on the customer language. This is a really huge issue: you invited me to use SFA, however this can not be used because Shopify "New Order" notification is sent when the order is confirmed, not when the order is fullfilled. You definitely have to update this app asap in order to be compatible with shopify multilingual api.
Ma Petite Toile
Google | Lucky
1 Nov. 27, 2021 Les plans affichés sur cette page ne sont plus d'actualité, il n'y a aucun plan à 49$ par mois disponible.
shavronproducts
Google | Lucky
1 Oct. 29, 2021 Terrible app - widget integrations don't work. I am paying nearly £200 a month for their service and I deeply regret it, their services do not reflect those within the agreement and I will be renouncing the contract void if this is not fixed. I 'product multi-source' widget won't even show up on my product page - trustboxes don't even appear when you drag and drop. Footer widgets only show on the landing page - if you add one on another page then it will publish and show two widgets on the landing page above another. I am more than technically literate with computers - I imagine how difficult it is for an ordinary person.
Showery.co.uk
Google | Lucky
1 Oct. 14, 2021 disgusting customer service & unfair business practices. Avoid at all costs!!!!!!!!!!!!!!!!!!!!!!!!
StepUP Stair Parts
Google | Lucky
4 Aug. 25, 2021 Most everything can be done through the Trustpilot app in Shopify with some "minor" aspects. Else the website has the other additional details to configure Trustpilot. So far after about 3 months, the "Free" plan has been a good fit. Looking to see value of our before we StepUP to a paid plan.
Soul Insole
Google | Lucky
5 Aug. 25, 2021 Great app, seems to be running smoothly and helping us get more customer reviews. I had used it previously on wordpress, but just converted the store recently to shopify. Their customer service is responsive and helpful.
BLUNT Umbrellas NZ
Google | Lucky
4 Aug. 19, 2021 Have been using Trustpilot for a few months now, great for automating the collection of reviews. However, cannot consolidate product reviews collected from different countries or the same product that is separated out at variant level.