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Metadata
| App ID | chatdesk-email-social-media-customer-service |
| Vendor ID | chatdesk1 |
| Launched | 17 June 2020 |
| Categories | Helpdesk Email SMS Social media AI responses Escalation Tagging |
Reviews
| Avg rating | 5 |
| Total reviews | 16 |
Links
Benefits of Chatdesk: 24/7 Support
Connect your existing helpdesk, ecommerce tools, and social channels
Answer customer questions across social media, email, chat, and SMS
Provide 24/7 support, including weekends and holidays, with on-demand agents
Scale 1:1 customer engagement without needing to hire and train new team members
Increase conversions and achieve high CSAT with zero additional effort
About Chatdesk: 24/7 Support
As your store grows, keep delighting customers with exceptional customer service. Chatdesk uses AI and US-based customer support experts to resolve tickets for you across social, email, chat, and SMS. We find passionate followers of your brand, train them to solve tickets for you, and manage all scheduling and quality control.
There’s still time to get the support you need before BFCM. Our on-demand experts are ready to help.
Get the benefits of automation and human oversight
1:1 proactive outreach on social media for increased engagement
We train Superfans of your brand to solve tickets for you