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Metadata
| App ID | clickpost-order-edit-cancel |
| Vendor ID | clickpost |
| Launched | 22 January 2025 |
| Categories | Order editing Cancellations Refunds Returns Address Shipping fees Custom rules Automated workflows Customer portal Status updates Accounts and login Accounts portal Profiles Custom fields |
Reviews
| Avg rating | 5 |
| Total reviews | 4 |
Links
Benefits of CP: Order Editing & Cancel
Self-Service Editing - Customers fix addresses, apply discounts, change variants
One click Post Purchase Upsells and AI recommendations
Automate Refunds: Back to source or give store credits. Your choice.
Complete integration support with your 3PL/WMS.
Lesser Support Tickets: Handle cancellations, changes + questions automatically.
About CP: Order Editing & Cancel
30% of support tickets are order changes. Let customers self-edit these orders while your team builds what matters. Customers can now on their own edit the shipping address, quantities, variants, swap/add products, cancel orders, generate tax invoices, & more—all before shipping. ClickPost reduces your support costs, and all the while giving you upsell opportunities. You get improved Customer Accounts, to give your customers an amazon-like experience. Increase AOV, reduce tickets and improved CX
Automated refunds to cancelled orders
Set editing windows that works for you
Craft a customer experience at par with Amazon