|Launched||13 July 2022|
Benefits of Exotel : Verify orders & C2C
OTP/IVR verification: It's done by sending OTP or IVR calls on customers number.
Reports and Logs: App provides Call, SMS, missed calls and order status reports.
Fallback: SMS is initiated if IVR call retries are over / customer number is DND
About Exotel : Verify orders & C2C
This App provides the following benefits:
- Automated order verification Automate order verification without manual intervention and thus save time and effort.
- Avoid returns and fake orders Processing only OTP verified or call verified orders can save you from returns, fake orders and unnecessary shipping costs.
- Order Status Reports Call and SMS OTP logs along with the Order status are available within Shopify. Helps in tracking order status: confirmed, canceled or pending verification.
Overall Shopify and Exotel settings to be configured
Settings required to make an automated IVR call to verify order
Settings required to initiate an OTP SMS for order verification