Gladly

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

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Metadata
App IDgladly
Vendor IDgladly10
Launched16 February 2021
CategoriesChat Helpdesk
Reviews
Avg rating4.7
Total reviews27

Benefits of Gladly

A single, ticket-free view of a customer's lifelong history with your brand.
All communication channels threaded into a single stream organized by time.
Personalized self-service based on everything you know about your customer.
Cut costs and complexity with a single platform including voice.
Match customers to agents based on real-time history, situation, or skills.

About Gladly

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth.

Full Customer View with a Single Conversation Timeline

Full Customer View with a Single Conversation Timeline

Agent Inbox View with a Customer Conversation Notification.png

Agent Inbox View with a Customer Conversation Notification.png

Gladly Built-In Knowledge Base

Gladly Built-In Knowledge Base