Gladly

Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience.

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Metadata
App IDgladly
Vendor IDgladly10
Launched16 February 2021
CategoriesChat Helpdesk
Reviews
Avg rating4.6
Total reviews27

Benefits of Gladly

A single, ticket-free view of a customer's lifelong history with your brand.
All communication channels threaded into a single stream organized by time.
Personalized self-service based on everything you know about your customer.
Cut costs and complexity with a single platform including voice.
Match customers to agents based on real-time history, situation, or skills.

About Gladly

With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection.

Customer chat in action through Gladly

Customer chat in action through Gladly

Flight update to a customer using Gladly

Flight update to a customer using Gladly

Conversation using Gladly Sidekick

Conversation using Gladly Sidekick