A single, ticket-free view of a customer's lifelong history with your brand.
All communication channels threaded into a single stream organized by time.
Personalized self-service based on everything you know about your customer.
Cut costs and complexity with a single platform including voice.
Match customers to agents based on real-time history, situation, or skills.
Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That’s why the world’s most loved brands choose Gladly.
Full Customer View with a Single Conversation Timeline
Agent Inbox View with a Customer Conversation Notification.png
Gladly Built-In Knowledge Base