Gladly

Customer experience that’s both radically efficient and radically personal.

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Metadata
App IDgladly
Vendor IDgladly10
Launched16 February 2021
CategoriesChat Helpdesk
Reviews
Avg rating4.6
Total reviews27

Benefits of Gladly

One conversation, every channel—no tickets, no toggling
Manage orders, refunds, and discounts in Gladly, no Shopify admin needed
Use AI to process refunds and returns with Shopify and brand insights
Use Shopify data to personalize support and automatically identify VIP customers
Track revenue impact by connecting support interactions to actual sales data

About Gladly

B2C brands shouldn’t have to choose between affordable efficiency and genuine care. Gladly eliminates that trade-off with Customer AI at its core – intelligence that powers personal, contextual support at scale. Every conversation continues seamlessly across channels with full order context, while AI handles the routine work, freeing your team to focus on the moments that matter most. It’s how you compete on experience without enterprise overhead.

Customer chat in action through Gladly

Customer chat in action through Gladly

Flight update to a customer using Gladly

Flight update to a customer using Gladly

Conversation using Gladly Sidekick

Conversation using Gladly Sidekick