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Tested with time, robust, and reliable. Install the Shopify Spy browser extension now.
Metadata
| App ID | help-scout |
| Vendor ID | brightwurks |
| Launched | 31 March 2014 |
| Categories | Helpdesk Email Live chat Chatbot Social media Self-service Help center FAQs Auto-reply Response templates AI responses AI summaries Ticketing Unified inbox Auto-assign Rule-based triggers Tagging Spam detection Order tracking Customer notifications Feedback surveys Multi-store Analytics Reports |
Reviews
| Avg rating | 4.6 |
| Total reviews | 19 |
Links
Benefits of Help Scout
Unlimited seats: No more extra fees to add agents during peak season
Collaborate on email, live chat, and social requests in one organized Inbox
Help more customers in less time with AI tools included at no extra cost
Answer FAQs instantly with powerful self-service options
Edit, duplicate, cancel, and refund orders directly in Help Scout
About Help Scout
Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in one place, you can resolve requests without constantly switching tabs. Create a free account to get up and running in minutes!
Reduce email volume by 30%
Resolve 36% more questions with AI
Handle four times as many conversations with automation