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Tested with time, robust, and reliable. Install the Shopify Spy browser extension now.
Metadata
App ID | help-scout |
Vendor ID | brightwurks |
Launched | 31 March 2014 |
Categories | Helpdesk Email Live chat Chatbot Social media Self-service Help center FAQs Auto-reply Response templates AI responses AI summaries Ticketing Unified inbox Auto-assign Rule-based triggers Tagging Spam detection Order tracking Customer notifications Feedback surveys Multi-store Analytics Reports |
Reviews
Avg rating | 4.5 |
Total reviews | 23 |
Links
Benefits of Help Scout
Work as a team on your email, live chat, and social conversations, in one inbox
Provide instant answers to FAQs with self-service options
Leverage AI to help your team respond faster
View detailed customer and order information alongside every conversation
Edit, duplicate, cancel and refund orders directly in Help Scout
About Help Scout
Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!
Reduce email volume by 30%
Resolve 36% more questions with AI
Handle four times as many conversations with automation