Gorgias: Helpdesk, Chat & FAQ

Streamline your customer experience with automation and AI

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Benefits of Gorgias: Helpdesk, Chat & FAQ

All support channels in one place: email, chat, social, voice, and SMS
Enable customers to self-serve support with FAQ and Order Management
Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
Connect with 100+ ecommerce-specific app integrations for unified customer data
Increased conversions with AI-powered product recommendations & chat campaigns

About Gorgias: Helpdesk, Chat & FAQ

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform.

Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!

AI Agent automates support and drives sales

AI Agent automates support and drives sales

One Helpdesk that centralizes all your conversations

One Helpdesk that centralizes all your conversations

A unified, customizable view of your customers' data

A unified, customizable view of your customers' data