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Gorgias ‑ Helpdesk & Live Chat

Unify all support conversations (and related orders) to accelerate growth through happier customers.

Metadata
App IDhelpdesk
Vendor IDgorgias
Launched01 March 2017
CategoriesChat Support ticket management
Reviews
Avg rating4.3
Total reviews546

Benefits of Gorgias ‑ Helpdesk & Live Chat

Prioritize email, chat, voice, SMS, WhatsApp and social comments/DMs in one feed
Get full customer context before answering, with order and conversation history
View, edit, and cancel Shopify orders without leaving the Gorgias customer view
Improve your support: Track team activity and support metrics on live dashboards
Instantly answer shopper questions with self-service menus — no agent required

About Gorgias ‑ Helpdesk & Live Chat

Convert more shoppers, and retain them longer, with Gorgias — the revenue-focused customer service platform for fast-growing ecommerce merchants. Centralize every order, every conversation, even social comments and DMs, all in one customer ticket view. Reduce checkout friction with self-service resources that provide instant answers, or use dynamic Macros to auto-fill responses with personalized info. All of this turns your support agents into sales reps for your business, accelerating revenue.

Get customer support chat from all channels - contact us

Get customer support chat from all channels - contact us

Use Shopify apps from your help center and live chat

Use Shopify apps from your help center and live chat

Automate your customer support.Use rules unlik zendesk live chat

Automate your customer support.Use rules unlik zendesk live chat