
Metadata
App ID | helpdesk |
Vendor ID | gorgias |
Launched | 01 March 2017 |
Categories | Chat Support ticket management |
Reviews
Avg rating | 4.3 |
Total reviews | 546 |
Links
Benefits of Gorgias ‑ Helpdesk & Live Chat
Prioritize email, chat, voice, SMS, WhatsApp and social comments/DMs in one feed
Get full customer context before answering, with order and conversation history
View, edit, and cancel Shopify orders without leaving the Gorgias customer view
Improve your support: Track team activity and support metrics on live dashboards
Instantly answer shopper questions with self-service menus — no agent required
About Gorgias ‑ Helpdesk & Live Chat
Convert more shoppers, and retain them longer, with Gorgias — the revenue-focused customer service platform for fast-growing ecommerce merchants. Centralize every order, every conversation, even social comments and DMs, all in one customer ticket view. Reduce checkout friction with self-service resources that provide instant answers, or use dynamic Macros to auto-fill responses with personalized info. All of this turns your support agents into sales reps for your business, accelerating revenue.

Get customer support chat from all channels - contact us

Use Shopify apps from your help center and live chat

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