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Metadata
| App ID | keeping |
| Vendor ID | katsu-ventures |
| Launched | 19 August 2021 |
| Categories | Helpdesk Auto-reply Response templates Ticketing Unified inbox Auto-assign Rule-based triggers Tagging Feedback surveys Multi-store Analytics Support - Other |
Reviews
| Avg rating | 5 |
| Total reviews | 3 |
Links
Benefits of Keeping ‑ Helpdesk for Gmail
See your customer's order information right inside Gmail.
Sync your support account to your personal or work Gmail.
Advanced reports measure response time, ticket volume, and agent performance.
About Keeping ‑ Helpdesk for Gmail
Keeping turns your team’s Gmail into a fully featured help desk. Manage your customer support email from right inside your Gmail. It’s the ideal solution for eCommerce teams of all sizes to deliver better customer support without having to use an external help desk. When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team. Then you can assign, discuss, and prioritize it right inside Gmail.
Shopify data right in Gmail with Keeping
Leave private notes on a Keeping ticket
Manage multiple mailboxes with Keeping