Pulse NPS, Surveys & Feedback

Track NPS and customer feedback, analyze with AI, and take action in real-time to prevent churn.

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Benefits of Pulse NPS, Surveys & Feedback

Multichannel Surveys: Deploy surveys across web, email, SMS, apps, and in-store.
Advanced Reporting: Segment feedback by channel, RFM, location, and more.
Survey Builder: Easily create and customize surveys for various platforms.
NLP Analysis: Use NLP to detect and monitor key customer issues.
Proactive Feedback Management: Respond to feedback in real-time on touchpoints.

About Pulse NPS, Surveys & Feedback

Omniconvert Pulse is an enterprise-level customer experience suite for merchants of all sizes, both online and offline. It enables building surveys and deploying them across websites, email, SMS, ads, mobile apps, and in-store. Feedback reports are segmented by channel, location, brand, and more. Alerts can trigger real-time responses to customer objections. NLP helps identify key issues, ensuring proactive management of customer feedback across all touchpoints.

Monitor NPS by Customer Segment

Monitor NPS by Customer Segment

Take action in real-time

Take action in real-time

Specific Step in the User Journey

Specific Step in the User Journey