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Metadata
| App ID | orderify |
| Vendor ID | customer-first-focus |
| Launched | 02 May 2016 |
| Categories | Order editing Cancellations Re-orders Refunds Returns Address Customer portal Helpdesk Self-service Help center FAQs Rule-based triggers Order tracking Customer notifications Analytics |
Reviews
| Avg rating | 4.6 |
| Total reviews | 199 |
Links
Benefits of Order Edit Customer Service
Your customers can cancel, edit or reorder on their own (one-click self-service)
Customer Portal on the order status, confirmation e-mail and account page
Only unfulfilled orders are editable. Works well with third-party fulfillment.
5 minute setup with easy custom rules (Ex. duration limit) and display settings
Auto-refund (compatible with all Payment Gateways on Shopify) and Auto-Restock
About Order Edit Customer Service
Shoppers often make order mistakes and are stuck waiting for a fix. Customer support spends a lot of time fixing these mistakes. Orderify lets customers edit and cancel orders on their own. It also increases sales with one-click reordering.
Orderify improves the customer experience, decreases customer support costs and increases orders.
*Note, for Order Editing, to give your customer full editing flexibility, Orderify first cancels the original order and reloads the items in a shopping cart.
order status and confirmation page
customer account page
