Order Edit Customer Service

Let customers edit, cancel and reorder on their own for a better customer experience.

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Metadata
App IDorderify
Vendor IDcustomer-first-focus
Launched02 May 2016
CategoriesOrder editing Helpdesk
Reviews
Avg rating4.6
Total reviews199

Benefits of Order Edit Customer Service

Your customers can cancel, edit or reorder on their own (one-click self-service)
Customer Portal on the order status, confirmation e-mail and account page
Only unfulfilled orders are editable. Works well with third-party fulfillment.
5 minute setup with easy custom rules (Ex. duration limit) and display settings
Auto-refund (compatible with all Payment Gateways on Shopify) and Auto-Restock

About Order Edit Customer Service

Shoppers often make order mistakes and are stuck waiting for a fix. Customer support spends a lot of time fixing these mistakes. Orderify lets customers edit and cancel orders on their own. It also increases sales with one-click reordering.

Orderify improves the customer experience, decreases customer support costs and increases orders.

*Note, for Order Editing, to give your customer full editing flexibility, Orderify first cancels the original order and reloads the items in a shopping cart.

order status and confirmation page

order status and confirmation page

customer account page

customer account page

e-mail

e-mail