|Launched||08 November 2022|
|Categories||Support ticket management|
Benefits of Groove
Organize all your support email in one place and get more work done as a team.
Eliminate the busywork and pay more attention to your customers.
Reduce your support volume radically with a 24/7 self-serve Knowledge Base.
Stay on top of the most important metrics to help you manage your team.
Seamlessly create and manage orders from within the Shared Inbox.
With Groove, collaborate with your teammates in a Shared Inbox. No matter how you talk to your customers (email, social media, live chat, or phone), you can easily keep track of it all in our intuitive dashboard. Save time by setting up a Knowledge Base to help your users help themselves, and automate common actions to stay focused on your customers. Reports let you stay on top of the most important metrics to help you manage your teams.
See customer information and recent orders.
Inspect order details and manage orders.
Seamlessly create new orders from within the Groove Inbox.