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Delighted

Automatically survey customers after an order is fulfilled

Ranking
153 Customer feedback (Conversion)
786 Conversion
Reviews
Avg rating 5.0
Total reviews 5
Added today 0
Added yesterday 0
Stores
Detectable NO
Stores in database 0

Listing

Retain your customers

Measure and act on signals of customer loyalty using Delighted's range of survey options - including NPS, CSAT, 5-star and more.

Resolve pain points

Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act!

Integrate CX with your tech

Delighted offers 40+ integrations, making it quick and simple to layer customer feedback into eCommerce tools like Klaviyo, Zapier & Slack.

Overview

Listen to your Shopify customers and improve their experience all with beautifully simple customer experience surveys. Capture key metrics like NPS, CSAT, CES, 5-star surveys, Thumbs up/down.

Automatically trigger email surveys following order fulfillment to keep a pulse on recent customer trends.

Key features

  • Send immediately after fulfillment, or delayed by an amount of your choosing to account for delivery time.
  • Run a one-time backfill when turning on the integration to capture feedback from historical orders.
  • Set-up email alerts to be notified anytime a Shopify customer responds to your survey, or fine-tune the alert rules for specific customer segments - such as dissatisfied customers only.
  • Customize your survey to fit your brand's specifications, ranging from logo support all the way to the colors of the survey buttons.
  • Mobile responsive surveys to capture your Shopify customer feedback, whether on a desktop or on the go with a mobile device.
  • Set contact frequency rules to avoid over-surveying your customer base.
Delighted Dashboard

Delighted Dashboard

Delighted Trends

Delighted Trends

Delighted Survey Customization

Delighted Survey Customization